At Aveline by GS, we are committed to delivering your orders safely and on time. Every order is carefully packed and dispatched to ensure it reaches you in excellent condition.
Q1: How are shipping charges calculated?
A: We offer flat shipping charges of Rs. 350 for domestic orders under Rs. 25,000, and free shipping on orders above Rs. 25,000.
Q2: What are the shipping charges for International orders?
A: Shipping charges for international orders will be quoted according to weight and size of your order, after your order confirmation via WhatsApp.
Q3: What is the standard delivery timeline for domestic orders?
A: Orders are generally delivered within 7–10 working days. We may take 10–14 working days, during sale periods, holidays, or unforeseen circumstances, delivery times may be slightly extended.
Q4: How does international shipping work?
A: We offer international shipping to selected countries. Shipping charges vary depending on the destination and package weight and will be calculated during checkout. International orders are typically delivered within 7–14 working days, excluding order processing time
Q5: Can I return or exchange internationally shipped orders?
A: International orders are generally not eligible for return or exchange. However, if you receive an incorrect item or a product with a manufacturing defect, please contact our Customer Support team within 3 days of delivery, and we will assist you with the resolution process.
Q6: What about duties and taxes for international orders?
A: International orders may be subject to customs duties, import taxes, or other local charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping cost unless otherwise stated.
Q7: What happens if I refuse a shipment for international orders?
A: If an international shipment is refused or returned due to non-payment of customs duties or any other reason, the original shipping charges, return shipping costs, customs duties (if applicable), and other related fees may be deducted from any eligible refund.
Q8: How can I get assistance regarding the shipping policy?
A: If you have any questions regarding shipping, order tracking, or delivery, please contact our Customer Support team at avelinebygs@gmail.com.
We’re always happy to assist you.